Refund Policy.
RMOIRE subscriptions are sold and billed exclusively through the Apple App Store as in-app purchases. Apple is the merchant of record, which means Apple — not RMOIRE — handles all payments, renewals, and refunds under Apple's Media Services Terms. We never see your card details and cannot charge or refund your Apple account directly.
How to request a refund.
Because Apple processes the payment, refund requests go to Apple, not to us:
- Visit reportaproblem.apple.com and sign in with your Apple Account, or
- On your device: Settings → [your name] → Media & Purchases → Purchase History, find the RMOIRE charge, and choose Report a Problem.
Apple reviews each request under its own policies; approval and timing are at Apple's discretion.
Cancelling and auto-renewal.
Subscriptions renew automatically until cancelled. You can cancel or turn off auto-renew any time in Settings → [your name] → Subscriptions (or the App Store → your profile → Subscriptions). Cancelling stops future charges; you keep access until the end of the current billing period. Cancelling does not by itself trigger a refund for the current period — use the Apple refund process above for that.
Free trials.
If a subscription includes a free trial, you will not be charged during the trial. Unless you cancel at least 24 hours before the trial ends, it automatically converts to a paid subscription at the stated price. Cancel during the trial to avoid the charge.
What RMOIRE can and cannot do.
We're glad to help you locate a charge, understand your subscription, or troubleshoot the app — email hello@rmoire.ai. But we cannot issue, approve, or expedite refunds for App Store purchases; only Apple can. This policy is consistent with our Terms of Service.
Contact.
Questions? Email hello@rmoire.ai.